FAQ

How to make a purchase?

To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment. Alternatively, you can choose guest checkout, but not encouraged because you are not able to keep track of your order status. 
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the refund policy.
  8. Click “Confirm Order” to complete the order.



Are your products authentic?

Yes, all our products are 100% authentic or money back guaranteed. Say NO to fakes! 

 

 

 

I have a coupon code. How to use it? 

You may use the coupon code before you proceed to checkout. Please go to "view cart" and click on "Use Coupon Code". Enter the coupon code and click "Apply Coupon". 

 

 


How to change my account personal information and shipping address?

Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

 



I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Can I cancel an existing order that have been made?
Please send an email to us at orders@colourscosmeticsmalaysia.com with the message title “Request to cancel order” in order to inform us about the cancellation order. Orders that are processed cannot be cancelled. 



What is the product's transaction currency?
All products transaction currency will be done in Malaysian Ringgit (MYR).

 

 

 

I have a direct enquiry/feedback to the managing partners. Who can I contact? 

We have 2 active partners to manage your enquiries / feedback. You may write to :-

 

Joanne (Makeup Artist / Business Enquiries ): joanne@colourscosmeticsmalaysia.com

Thomas (Customer Service / Business Enquiries ): thomas@colourscosmeticsmalaysia.com

 

 

Oops..! I still have doubts!
More questions? Kindly send us an email to cs@colourscosmeticsmalaysia.com for us to clear your doubts. 
Alternatively, you may sms us at 04-6849026 or chat with us in the chat support at the bottom right of this website. 

 

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